FAQsFrequently Asked Questions

Answers to all of your questions.
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General Questions

Can I take a tour?
You sure can! We’d love to have you stop by and check out our facility.  Please call to reserve a tour.  We cannot facilitate drop in tours as we are busy giving lots of love and attention to our guests.
Can you administer my dog’s medications?
Our pricing is all-inclusive, so we can administer your dog’s medication at no additional cost. Please note that it must be in the original prescription bottle with an appropriate date.
Do you turn away dogs based on their breed?
We believe that every dog is an individual and do not believe in broad based breed restrictions. It is not our policy to turn away dogs based on breed, and we welcome all dogs based on their ability to interact with other dogs and staff.
Do I need to make a reservation?

Yes, a reservation is needed for boarding and daycare, and we recommend making it early. Depending on the time of year, we can sometimes accommodate on short notice. Holidays such as Thanksgiving and Christmas book several months in advance. We often fill up early for weekends during summer months. Please note that we do require a deposit to hold a boarding reservation.

How do I make a reservation?

You can make reservations online through our online booking software or you can call us at 608-571-7225.

What is your cancellation and refund policy?

We get that life happens and there is no penalty for canceling daycare reservations.  We will cancel future daycare reservations if you have a pattern of not showing up to reservations scheduled in advance.

Boarding reservations canceled less than 72 hours prior to the start of the reservation will lose the deposit.  We do make exceptions for emergencies and the discretion of management.

Can someone else drop off or pick up my pet for me?

We’re happy to accommodate this request.  We will need the name and phone number of the person that will be handling your pet.  Pets picked up by someone other than the owner we have on file must have their account paid in full prior to departing the facility.  We also ask that your friend or family member provide their ID at pick up to ensure that we are releasing your pet to the correct person.

Boarding Questions

How are boarding fees calculated?

Boarding room rates are charged per day.  On the day of arrival, guests may be dropped off at any time during normal business hours, although we do recommend dropping off no later until an hour before closing.  On the scheduled date of departure, check out is at 11:00 AM.  However, you may pick up your pet anytime during business hours with the understanding that pets picked up after 11:00 AM will incur an additional boarding day fee.

Pick-Up/Drop-Off outside of normal business hours?

We do not allow pick up or drop outside of out normal business hours.  Pick up on Sundays is limited to 6:00 PM to 7:00 PM.

What is the daily schedule like for my dog?

We want your pet to feel right at home when staying with us.  We ensure that they are taken to a private play yard multiple times per day.  In addition, feeding is done at 6am, 12pm and 5pm.  Have a special routine that you would like us to follow?  No problem!  For an a minimal fee, we offer doggy daycare, walks, one on one play time, and more, to ensure that your pet’s schedule is not interrupted.  Ask us about our Additional Services and we’ll help you customize a stay that works for you and your pet!

What should I bring while my pet is boarding there?

We allow our boarding guests to bring in a few toys, food, treats, leash, collar, and any medications or personal care items.  If you prefer, we are happy to feed your dog or cat our kennel kibble, however a sudden change to a pet’s diet may cause intestinal distress and diarrhea.  For those pets who do not come in with their own bedding, we provide cots and beds to all of our guests.  If you are bringing in food, medications or medical care supplies, we ask that you provide us with enough for a few extra days, just in case things don’t go as planned and you are unable to return by your scheduled date of departure.

Do you offer day boarding?

Yes!  For dogs that are less social, day boarding is a wonderful alternative.  Your pet will stay in one of our standard rooms and will be regularly taken to a  private play yard.  Ask about adding on some extra attention to ensure your pup is getting all the activity they need!

Is it OK to call and check on my pet while I'm away?

Feel free to call us any time during business hours to get an update on your pet.  We understand how much you miss them and we want you to know that we are always available to answer any questions you may have. We also offer daily boarding report cards filled with photos of your pup for a small additional fee.

Is someone at the facility 24 hours a day?

We have staff on site most of the day, every day of the year.  Our facilities are locked and set with top of the line security systems.  We also have video cameras running inside and outside of the facility at all times.  In case of an emergency, we have on-call staff within a few miles of each building, as well as fire alarms and smoke detectors. The smoke alarms are connected directly via cellular connection to a 24/7 monitoring facility.  The safety of your pet is our number one priority at all times.

Do you provide food?

We are happy to provide food to your pet during their stay.  Your pup will enjoy American Natural Premium Sensitive Care.  If your pet suffers from allergies we request that you bring in their usual food from home.  Be aware that any sudden switch in your pet’s diet may cause gastrointestinal distress and diarrhea.  For this reason, bringing in their usual diet is highly recommended.

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Daycare Questions

What is doggie daycare?
Doggy day care is a place to drop off your dog for the day to play with other furry friends while supervised by our professional caregivers in a well-supervised, clean, safe, and fun environment.
What are the benefits of doggie daycare?
  • Regular exercise to maintain a healthy weight
  • Improved socialization with dogs and people
  • Relief of boredom, separation anxiety and destructive behavior at home
  • Increased overall happiness
Do you provide outdoor play areas?
Every play area has it’s own dedicated outdoor play yard connected by a huge glass garage door.  If the weather allows, we open the garage doors to allow the dogs to go inside and outside as they wish.
Can any dog come in for doggy day care?
Since our dogs interact in an all-day play environment, it’s important for them to get along well with others. On your dog’s first visit to Leader of the Pack we will evaluate how they do throughout the day.  We also have a few vaccine requirements that can be found here.
Do dogs ever get hurt?
Similar to children on a playground, it’s possible for dogs to sustain very minor injuries while at a dog day care. During normal play, a dog may get small scratches, nicks, or lose a bit of fur. More serious injuries are very rare. For additional peace of mind, our staff are extensively trained in dog behavior.  If serious treatment is needed, we will rush your pup to your personal vet or the emergency vet if your vet is unavailable.
Do all dogs play together?

We know that every dog is different.  Dogs come in different sizes, ages, and personalities.  Our facility features four different play areas to insure that your pup is placed with a group of friends that they will get along with.

Do all dogs play together?

We know that every dog is different.  Dogs come in different sizes, ages, and personalities.  Our facility features four different play areas to insure that your pup is placed with a group of friends that they will get along with.

What should I expect?

Your dog may be tired. Why, you ask? It’s one of the great benefits of doggie daycare! Dogs play all day so they are naturally tired at the end of the day. If your pup becomes overly tired during the day, we will take them to a suite for a short nap. It’s not uncommon for dogs to sleep after they come home.

Your dog may also be thirsty. Water is available at all times in play areas and suites, but playing hard makes dogs thirsty.

If your pup’s paws are sensitive, there’s no need to worry. It’s common for dogs’ pads to be sore after playing, especially when they first start coming to Leader of the Pack. Most dog’s paws aren’t used to playing all day but they will build stronger pads the more they visit Leader of the Pack.

Should I feed my dog before coming?

Leader of the Pack is a fun, active environment, we do recommend feeding your dog a minimum of 90 minutes prior to joining our activities in order to prevent bloat. Bloat can be caused from playing too soon after eating and it can be deadly. If they have eaten sooner than that, please let our staff know at check-in.

Will my old dog enjoy participating in daycare?

This depends on the dog, each dog is different. If your dog is the older mellower type then he/she will be grouped with dogs of a similar temperament, some older dogs enjoy romping around with the young kids, while some prefer to nap on the couches, We let your dog make this decision. There is no forced interaction and each dog is allowed to participate as much or as little as they please in the activities we provide.

How many dogs are in the daycare group?

Our daycare group sizes vary significantly from day to day. We break our pack into groups based on size, temperament, and play activity to ensure that everyone has a fun and safe time! Our staff match dogs into groups as they arrive daily, allowing your pup to tell us how they feel that day and where they would have the most fun. We are committed to maintaining a staffing ratio of about one staff member to every 15 dogs.  This is the nationally recommended ratio.

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About

5843 South Bird Street, Sun Prairie, WI
608-237-2367
Hours
Mon-Fri: 6:30 AM to 6:00 PM
Sat: 7:00 AM to 6:00 PM
Sun: 6:00 PM to 7:00 PM
Social Media
Reviews
Google Rating
4.9
Based on 192 reviews
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About

325 Linnerud Drive, Sun Prairie, WI
608-237-2367
Hours
Mon-Fri: 6:30 AM to 6:00 PM
Sat: 7:00 AM to 6:00 PM
Sun: 6:00 PM to 7:00 PM
Social Media
Reviews
Google Rating
4.9
Based on 192 reviews
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